You pour your heart into your practice,
Invest time, energy and money,
Give blood, sweat and tears,
…than true success is right around the corner.
It doesn’t take transformation or huge changes.
All it takes are small shifts to see great rewards.
“Chase money and come up empty handed. Pursue influence and gain the world.” -JK
If you are constantly,…
Instead, try this…
And what you might find is your purpose and passion…and gain the world.
It’s not new that customer service is important. But most private practice owners don’t know how to improve it and are missing out on the great rewards.
So how much is it really costing you?
According to leading business research conducted by the Harvard Business Review, it’s costing you a lot more than you know.
Customer service for private practices can be broken down into 5 distinct categories. They are:
But the essence of customer service can be boiled down into this one important principle. . . “It’s how you make the patient feel that matters most.”
Here are some quick tips you can use immediately to start improving your clinic’s customer service level.
Your staff play a large role in making the patient feel important, listened to, and cared for. Installing an efficient and effective training system that translates into actual performance improvements can reap huge rewards for your private practice.
Whether you are a 2 or a 40 person team, customer service should be made a top priority if you want to enjoy the rewards of a more loyal following, higher revenue and more referred family and friends.
If you want to improve your clinic’s customer service system, click below to learn more about the TRANSCEND ClinicalEX Bootcamp coming July 7-9. Doors are now open for the Early-Bird registration discount.
“Not Your Ordinary CEU Course”
Download the PDF to do the exercise below.
See which one your’re most like. It can help you identify areas needing work but more importantly it can help you visualize a model to follow. Speeds up the time to success!
There are 12-points that are being compared. How lose close are you to the successful one?
(Quick time-out for a second) Mac in his sparring gear! He models after me 🙂
Seems like there is a huge difference on paper but believe it or not it’s not as much as you might think.
I work with clinics that flounder as well as those who generate $3mill and $5million (and more) in revenue and I have to say, there’s no reason why you can’t be like them.
It only takes a few key adjustments to become a “Power” Practice Owner.
(And that’s the truth.)
You are asking what the hell is that, right?
Well, this is what I’m covering on the first Live Session of APC11. You can find out more about it here.
(Doors close in a matter of hours.)
But believe me when I say, this could change everything for you.
This is a private group training online for 11-weeks.
It’s private, and personal, and geared for fast results.
So, if you are truly grasping what this is about and what it can do for your practice and personal life, you will see why you can’t let it pass by.
This kind of live online training that helps you become a “Power Clinic” only comes along once in a blue moon.
Take advantage of small windows of opportunity like this, because that’s where the greatest treasures are usually found. Learn more.
I go live… Tuesday (April 4) at 12noon PST. And don’t sweat it if you can’t make this first one since a replay video will be available. You won’t miss a thing.
Ok, gotta go!
Keep moving forward…
James Ko, PT
P.s. It’s a 100% money-back guarantee. You have 3-weeks to try it out and see if it’s right for you. If not, simply shoot me an email and I’ll refund your entire enrollment fee. And I won’t take it personally, swear.